Privacy Policy

Last Updated: September 14, 2026

AM AutoGlass respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a quote, schedule service, contact us, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Service address or location
Vehicle year, make, model, and other vehicle information
Vehicle Identification Number (VIN), when necessary for service
Insurance-related information, when applicable
Appointment or scheduling information
Information submitted through quote or contact forms
Communications you send to us by phone, text message, email, or through our website

We may also automatically collect certain information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location based on your IP address
Website usage and interaction information
2. How We Use Your Information

AM AutoGlass may use the information we collect to:

Provide estimates and quotes
Schedule and perform auto glass services
Contact you regarding appointments or service requests
Identify the correct windshield, glass, parts, or calibration requirements for your vehicle
Process insurance-related service requests when applicable
Respond to questions and customer support requests
Send appointment confirmations, reminders, or service updates
Improve our website, services, and customer experience
Maintain business and service records
Prevent fraud or misuse of our website
Comply with applicable laws, regulations, or legal obligations
3. Text Messages and Phone Communications

If you provide your phone number, AM AutoGlass may use it to communicate with you regarding quotes, appointments, service updates, scheduling, and other communications related to your request.

Message and data rates may apply depending on your mobile carrier.

We do not sell your phone number or text-message consent information to third parties for their own marketing purposes.

If promotional text messages are offered, you may opt out at any time by replying STOP. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing goods or services.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and measure website performance.

We may also use third-party analytics or advertising services, such as Google Analytics, Google Ads, Meta, or similar platforms.

These services may collect information about your device and activity on our website according to their own privacy policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. How We Share Information

We do not sell personal information in the traditional sense of selling customer information for money.

We may share information when reasonably necessary with:

Auto glass suppliers and distributors
Insurance companies or claims administrators when requested or authorized
Payment processors
Website hosting and technology providers
Customer communication or scheduling platforms
Analytics and advertising providers
Professional advisors
Government agencies or law enforcement when required by law

We only disclose information as reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

6. Payment Information

If online or electronic payments are accepted, payment information may be processed by a third-party payment processor.

AM AutoGlass may not directly store complete credit or debit card information when payments are handled through an external payment provider.

Payment providers process information according to their own privacy and security practices.

7. Vehicle and Insurance Information

Certain auto glass services may require information about your vehicle, including its VIN, year, make, model, features, sensors, cameras, or Advanced Driver Assistance Systems (ADAS).

We may use this information to identify appropriate replacement glass, parts, installation procedures, and calibration requirements.

If you request assistance with an insurance claim, we may exchange information with your insurance company, claims administrator, or other authorized parties as necessary to provide the requested service.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

Complete requested services
Maintain warranty and service records
Maintain financial and business records
Resolve disputes
Enforce agreements
Meet legal, tax, insurance, and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

10. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the ability to:

Request information about personal information collected about you
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of certain uses or disclosures of personal information
Receive equal service and pricing when exercising applicable privacy rights

Some information may be exempt from these requests or may need to be retained for legal, transactional, warranty, security, or other permitted purposes.

To submit a privacy request, contact AM AutoGlass using the contact information listed below.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website and services are intended for customers seeking automotive glass services and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

AM AutoGlass is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology, business practices, or legal requirements.

When changes are made, the revised policy will be posted on this page and the “Last Updated” date will be updated.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us